MSA Service Provision

At Resolis, we collaborate with stakeholders to ensure contract obligations are clearly defined and understood.

Our proactive and transparent approach helps identify potential challenges early, allowing us to develop effective solutions that align with all parties’ needs.

We prioritise creating an environment of trust and open communication, enabling seamless service delivery while ensuring that negotiations are conducted with efficiency and professionalism.

By fostering a collaborative atmosphere, we streamline decision-making processes, reducing delays and mitigating risks that could otherwise disrupt critical public services.

With a commitment to excellence, accountability, and continuous improvement, we go beyond contract management—we act as a strategic partner, working to enhance service resilience, adaptability, and long-term success.

Our MSA Service Provision portfolio includes:

Project Stakeholder Liaison

Building and maintaining relationships with stakeholders to increase confidence, minimise uncertainty, and expedite problem-solving and decision-making processes.

We foster strong, collaborative relationships with key stakeholders to enhance confidence, streamline communication, and ensure alignment across all project phases.

Our approach minimises uncertainty by proactively addressing concerns, facilitating transparent dialogue, and expediting problem-solving and decision-making.

By acting as a trusted intermediary, Resolis can help you navigate complex stakeholder dynamics, mitigate risks, and drive successful project outcomes.

Performance Management

Utilising robust management information to identify, assess, monitor, and mitigate risks, ensuring optimised use of resources and enhanced service quality.

Resolis employs a data-driven approach to thoroughly analyse, understand, and manage all aspects of project delivery.

Our comprehensive framework ensures that resources are allocated efficiently, minimising financial exposure while maximising operational resilience.

By continuously monitoring evolving risks and implementing strategic mitigation measures, we help safeguard asset performance, enhance decision-making, and deliver long-term value for stakeholders.

Compliance Oversight

Understanding and managing contract obligations and compliance to ensure optimised service delivery.

We provide expert support and guidance to help stakeholders develop a shared understanding of contract obligations, ensuring full compliance with contractual standards and health and safety regulations—critical in sectors that set industry benchmarks.

Our proactive approach will help you navigate complex contractual mechanisms, mitigate risks, and foster a culture of continuous improvement.

By implementing best practices and robust safety management systems, we support service delivery, manage key stakeholders, and support the wider community while ensuring regulatory adherence and operational excellence.

AuditR is a strategic monthly compliance review focused on key areas of project requirements.

Topics are chosen based on market trends, portfolio analysis, and insights from our expert Assurance Team.

Each AuditR review covers legislative and contractual obligations, as well as industry best practices, making it a leading assurance tool.

AuditR differentiates Resolis from competitors by providing projects with an enhanced service, playing a crucial role in delivering operational excellence.

Financial Management & Company Secretarial Services

We offer tailored financial management, administration, and operational support for infrastructure and public service projects driven by private investment.

Resolis employs a team of highly skilled accountants and bookkeepers who leverage a robust financial framework to ensure compliance, efficiency, and sustainability throughout a project’s lifecycle.

To ensure long-term financial stability, compliance, and value for money, we efficiently manage fund structures and processes to help bridge the gap between public needs and private investment efficiency.

The key aspects of our offering include:

Financial & Fund Administration
We manage project accounts, cash flows, and financial statements, ensuring full compliance with financial covenants and investor requirements.
Investor & Stakeholder Reporting
We provide regular updates to sponsors, lenders, and public sector partners while efficiently handling distributions, refinancing, and financial modelling.
Regulatory & Compliance Support
We ensure strict adherence to contract terms, government regulations, and accounting standards while managing tax structures and mitigating risks.
Project & Asset Management Support
We track financial performance and operational KPIs, working closely with FM and operational teams to drive ongoing efficiency.
Refinancing & Debt Management
We identify refinancing opportunities to minimise costs and work seamlessly with external advisors to support refinancing or restructuring efforts, ensuring an optimal financial position for the project.
Exit Strategies & Secondary Market Transactions
We support investors and their advisors with asset sales, fund exits, and restructuring, ensuring smooth transitions and maximising returns.
Company Secretarial Support
We leverage industry-leading software solutions and effective day-to-day processes by taking ownership of administrative matters, ensuring compliance with statutory obligations and providing comprehensive support for every project.

Direct Fund Services

Using industry-leading software solutions and effective day-to-day processes, we support all projects by taking ownership of all administrative matters and ensuring compliance with statutory obligations.

By leveraging our experienced team of qualified accountants, we provide clients with additional services, including financial administration, statutory reporting, and company secretarial support for fund structures.

Our team has significant experience in fund valuation work streams, managing leveraged fund facilities and supporting the overall yield monitoring from a fund perspective.

We further support our clients by being a trusted partner during acquisitions, disposals and fund restructuring exercises.

What Our Clients Think.

We've only been working with the Resolis team for a number of months now but their expertise and professionalism has shone through in that short time. Things were in a state of flux and they've stepped in and steadied the ship. They've helped us tweak services to better protect the investment, ramped up performance and influenced the introduction of a number of positive changes across the site.

Resolis have gone above and beyond in making sure our sites are as safe as possible. They ensured that we have been able to remain open as we continued to struggle from the impact of COVID and the need for many of our teams to self-isolate over the last 5 months or so. Their hard work and support have been greatly appreciated by our FM team.

Our history has been extremely complex and fraught at times and Resolis’ contribution to getting the PFI arrangement working effectively should be applauded. In all the stress, we've found them reasonable and outcome-focused at all times. Without compromising their position they've engaged with us, been approachable and focussed on solutions. The project team have borne very difficult circumstances with good humour and it’s remarkable where we are today given the polarised positions that existed.

The project had a history of poor operational performance with SDPs breaching thresholds for subcontractor replacement and project termination on many occasions. However, a remedial plan to improve estates and cleaning service lines has been implemented by the FM subcontractor, resulting in a reduction in SDPs and deductions over 2024 and improved relationships. The appointment of a new project manager, Resolis, in 2023, also appears beneficial in project monitoring and initiative delivery. As a result, by April 2024, SDPs fell below the replacement threshold, and by September 2024, below the warning notice threshold.

Moody's Ratings Report changes outlook on Dudley Summit PLC to stable